Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the Caribou Counts website located at https://chinookadvisory.online and the professional accounting and tax services provided by Caribou Counts ("we," "our," or "us"). By accessing our website or engaging our services, you agree to these Terms. Please read them carefully before proceeding.

1. Definitions

For the purposes of these Terms:

• "Service" refers to the accounting, bookkeeping, and tax advisory services offered by Caribou Counts, as described on our website.
• "User" or "you" refers to any individual or business accessing our website or engaging our professional services.
• "We," "us," or "our" refers to Caribou Counts, located at 1175 Robson Street, Vancouver, BC V6E 1B5.
• "Content" refers to all materials published on our website, including text, images, and downloadable resources.
• "Agreement" refers to the engagement letter or written confirmation issued to a client at the commencement of a professional service engagement.
• "CRA" refers to the Canada Revenue Agency.

2. Acceptance of Terms

By using our website or requesting our services, you confirm that you are at least 18 years of age, have the legal capacity to enter into binding agreements, and agree to be bound by these Terms. If you are acting on behalf of a business entity, you confirm that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, please discontinue use of our website and do not engage our services.

3. Service Description

Caribou Counts offers three core professional services:

• Small Business Bookkeeping Essentials — monthly bookkeeping services at CAD 195 per month
• Corporate Tax Return & Compliance Filing — annual T2 corporate return and associated filings at CAD 520 per filing
• Year-Round Tax Strategy & Wealth Structuring — an advisory engagement at CAD 975 per year

The scope of each service is described in detail on our Solutions page and confirmed in the engagement letter issued to each client. Services are available to Canadian-incorporated or Canadian-resident businesses. Geographic service availability is primarily the province of British Columbia, though remote engagements may be considered on a case-by-case basis.

4. User Responsibilities

You agree to:

• Provide accurate, current, and complete information when engaging our services or submitting the contact form on our website
• Respond to information requests from our team in a timely manner to allow us to meet filing deadlines and service obligations
• Not use our website for any unlawful purpose or in a manner that infringes the rights of others
• Not attempt to gain unauthorized access to our systems, client data, or communications
• Inform us of material changes to your business structure or financial circumstances that may affect an ongoing engagement

5. Engagement Process

Professional services begin upon the signing of an engagement letter, which confirms the scope, fees, and responsibilities of both parties. The engagement letter takes precedence over these Terms where there is a conflict. Submission of the contact form on our website constitutes an enquiry only and does not create a service relationship.

6. Intellectual Property

All content on the Caribou Counts website — including text, design, graphics, and underlying code — is the property of Caribou Counts and is protected under applicable Canadian intellectual property law. You may not reproduce, distribute, or use any Content for commercial purposes without our prior written consent.

Documents and reports we prepare for you as part of a service engagement are for your personal or business use only. You may not distribute them as professional advice to third parties.

7. Payment Terms

Fees for services are as stated on our website and confirmed in the engagement letter. All amounts are in Canadian dollars (CAD) and are subject to applicable GST. Payment methods and schedule are confirmed in each engagement letter. Invoices not paid within 30 days of the due date may be subject to a late payment fee as specified in the engagement letter. We reserve the right to suspend services where invoices remain outstanding beyond 60 days.

8. Service-Specific Terms

Bookkeeping Essentials

This service operates on a month-to-month basis unless otherwise stated in the engagement letter. Either party may discontinue the arrangement with 30 days' written notice. Fees are due at the beginning of each service month.

Corporate Tax Return & Compliance Filing

This service is scoped per filing period. The fee covers the preparation and submission of the T2 return, supporting schedules, and HST/GST return for one fiscal year. Additional periods are quoted separately. Changes to the scope following the commencement of preparation may result in an adjusted fee.

Year-Round Tax Strategy & Wealth Structuring

This is an annual advisory engagement. Two formal advisory sessions and quarterly check-ins are scheduled at the outset of each year. Unused sessions do not carry over. The engagement may be renewed annually by mutual agreement.

9. Disclaimers

Our services are provided based on the information you supply and the applicable laws in effect at the time of the engagement. While we work with care and apply professional judgment, we do not offer any assurance as to specific financial outcomes or tax results. Tax laws and CRA interpretations are subject to change; we cannot be held responsible for changes that occur after the completion of work.

The content on our website is provided for general informational purposes and does not constitute professional accounting or tax advice. Engaging our services through the contact form or phone call creates an enquiry, not a client relationship.

10. Limitation of Liability

To the fullest extent permitted by British Columbia and Canadian law, Caribou Counts shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability in connection with any professional engagement is limited to the fees paid for the specific service giving rise to the claim, in the twelve months preceding the event.

Nothing in these Terms limits liability for fraud, gross negligence, or any other matter that cannot be limited by law.

11. Indemnification

You agree to indemnify and hold harmless Caribou Counts, its principals, and staff from any claims, losses, or expenses — including reasonable legal fees — arising from your breach of these Terms, the provision of inaccurate information to us, or any unauthorized use of our website or services.

12. Termination

Either party may terminate a service engagement in accordance with the notice provisions in the engagement letter. We reserve the right to terminate or suspend access to our website or services without notice where there is reason to believe these Terms have been materially breached. Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, and indemnification — shall continue to apply.

13. Dispute Resolution

We encourage any concerns to be raised directly with us first. Most issues can be resolved informally through open communication. If a dispute cannot be resolved informally, it shall be submitted to mediation in Vancouver, British Columbia, before any legal proceedings are commenced.

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any legal proceedings shall be conducted in the courts of British Columbia.

14. General Provisions

• Entire Agreement: These Terms, together with the engagement letter applicable to a service, constitute the entire agreement between the parties for that service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to do so in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
• Notices: Formal notices under these Terms should be sent to [email protected] or to our office address.

15. Changes to These Terms

We may revise these Terms from time to time. The revised version will be published on this page with an updated "Last Updated" date. If you continue to use our website or maintain an active service engagement after the revised Terms are published, you will be considered to have accepted the changes. We recommend reviewing this page periodically.

16. Contact Information

For legal enquiries or questions about these Terms, please contact:

• Email: [email protected]
• Phone: +1 (604) 482-7156
• Address: 1175 Robson Street, Vancouver, BC V6E 1B5
• Office Hours: Monday – Friday, 9:00 AM – 5:30 PM PST